Frequently Asked Questions
Everything you need to know about your American Girl experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. We also offer expedited and next-day delivery options for those who need their items sooner.
What is your return policy for dolls and accessories?
We want you to be delighted with your purchase. If for any reason you are not satisfied, you can return your items within 90 days of purchase for an exchange or a refund, provided they are in their original condition.
Can I track my shipment online?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal and American Girl gift cards.
How do I care for my doll's hair and clothes?
To keep your doll looking her best, we recommend using a wire-bristled brush for hair and spot-cleaning clothes with a damp cloth. Detailed care guides are included with every doll purchase.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.